FAQ
OTTplay is first of its kind to bring you bundled subscription plans. Each of the OTTplay subscription packs has been carefully curated based on the preferences, needs, and tastes of different audiences. The OTT subscription packs include a mix of Hindi, English, and South assorted OTTs to pick from.
You can watch 25k+ Movies and Shows in 10+ Languages across varied Genres by subscribing to our plans. Once you purchase a specific plan, you can start watching content from the OTTs in your bundle.
OTTplay App is available to install on Android mobile phone, iphone, Android TV, Apple TV, FireTVstick, Jio Set-top-box, Samsung, LG TVs and all the web platforms. Streaming is not supported on Safari mobile browser. Tablets are currently not supported.
OTT play subscription packs start from as low at Rs 30. Users can subscribe to experience OTT play. Free trials, however, are not available.
Yes. You will be able to enjoy all content available on these apps. However, there may be some exceptions as providers manage the availability of these titles that are included with their service. As an exception, Gujarati content from ShemarooMe is not included in the packs, Sony PIX and Sony BBC Earth are not included, The content of ULLU and ALTT available on OTTplay may vary from the standalone apps of these OTTs
Yes, monthly & quarterly packs may slightly differ from Yearly packs in terms of streaming restriction, no. of OTTs in the pack etc. Please go through the T&C of all packs before subscribing.
See subscription details and TnC here: OTT Play Plans
You can Subscribe by clicking on the ‘Subscribe’ button. Select your choice of plan and provide us with your personal details. While mobile numbers are mandatory, you can opt to provide us with your email for receiving notification alerts and content recommendations via newsletters. You can provide us with your consent for Whatsapp to receive personalized updates.
Yes, subscriptions are available as Monthly, Quarterly and Yearly packs. OTT subscriptions start for as low as Rs 30/- per month. Users can buy yearly packages as they are more economical and do not require frequent renewals. You can check out plans here for more information- OTT Play Plans
Once you are subscribed to a plan, you cannot switch to another plan. However, you can choose to upgrade to pack(s) with more OTTs by paying net price for the duration. Find upgrade options in your settings. To upgrade, go to Profile > My Subscription > Upgrade.
You can cancel auto-renewal for your next billing. Go to Profile > My Subscription > Manage Subscription > Cancel Membership. Your plan will stay active till expiry and no refunds or credits will be issued for current duration. You can cancel auto-renewal for your subscription from 2nd day of the subscription to up to 2 days before the expiry date.
We do not have a refund policy. Once a subscription is activated, we cannot cancel it hence no refund can be initiated against the payment. You can reach out to our customer care and we shall resolve issues you may be facing.
The OTT play login cannot be used for partner OTTs. You can stream the content you have subscribed to on our platform. OTT play content can be streamed on TV, app, desktop or tab.
You will be able to access login on multiple devices. However, concurrent streaming can only be done on upto 2 devices.
Exceptions-
Zee5 content can be streamed in Single device only.
SonyLIV content can be streamed in a single device only for Monthly Packs.
A subscription plan can only be purchased in India and works seamlessly inside India only. After purchase, if you try to use the service outside of India, it may or may not work depending on territorial restrictions applied by providers.
Yes! You can watch OTTplay on Android TV, FireTV Stick, Apple TV and Jio Set-top-box,Samsung and LG TVs.
Steps to activate TV: Login on OTTplay app/web on your mobile > Go to Profile > Activate TV > Install OTTplay app on your TV > Enter the 4 digit code
Please Note:
1. Zee5 and SunNXT will not be available to stream on Samsung
2. SunNXT will not be available to stream on LG
3. Zee5, Lionsgate and Live TV will not be available to stream on Jio STB
This is because of the absence of support or restrictions applied by these TV platforms. We are working on providing these solutions.
You can download the OTTplay app on your TV and access your subscription by following the below steps:
1. Install and open the OTTplay app on your TV. You will see a 4-digit code on the screen.
2. Now Open OTTplay app on your mobile or OTTplay.com website. Go to “Activate TV” in Profile.
3. Enter the 4-digit code that is displayed on your TV on this screen in your mobile.
4. You will see a confirmation message- Successfully Logged In on the TV.
5. To get the best viewing experience on the big screen- please download the SonyLiv, Zee5, and Sun NXT app on your TV
We provide the best video experience with “upto” HD quality. Some videos may not play in the highest quality. The resolutions for videos will vary as they are same as provided by our partners. To modify the video quality within available options, visit the setting option in the player. Zee5 offers premium HD Plan on OTTplay, 4K is not included in any plans
We provide subtitles with most content on OTTplay. You may not see subtitles if they are not provided by provider OTTs. Subtitles are currently not supported on iPhones.
You may be seeing Ads because they are inserted by provider OTTs in Live, reality-tv and other related formats.
We have a dedicated section for LIVE TV channels. You can watch 150+ Live channels on OTTplay from this curation across News, Entertainment, Regional and more. Please note Live TV not available on JIO STB
Only 10 OTP attempts are allowed in a day. Please reach out to customer care to reset it. We recommend you create a password by clicking on ‘forgot password’ in the Login journey.
Lionsgate content only plays in India and has geofencing restrictions. If you are facing issues, please try resetting your wifi router once or connect to some other network and check.
Your mobile number is your primary login and you can only login to your subscribed pack with your mobile number. We currently do not have the provision to update phone numbers or email. Please remember to provide correct details at the time of registration.
Your payment details are not saved with OTTplay. These are securely saved with the payment gateway provider as per RBI guidelines. We cannot use your saved payment details without your permission. If you have cancelled auto-renewal, you can’t be billed
The scheme is for our Hindustan Times Newspaper readers only, where users can purchase coupons for specific plans available in the scheme and redeem the coupon on OTTPlay against that specific plan.
To redeem the coupon, you need to select the offered plan, apply the coupon, and it will show the discounted price. Complete the payment, and your subscription will be activated.
The content of ULLU and ALTT available on OTTplay may vary from the standalone apps of these OTTs.
To watch Formula 1 LIVE on the OTTplay's mobile app or website, follow these steps:
OTTplay is a comprehensive and reliable guide to movies and shows aimed at helping people find things to watch across an increasingly fragmented streaming landscape. It will act as a search engine for streaming content across OTT channels. No need to open streaming apps one by one, search for titles, watch trailers etc. Besides listing thousands of movies and TV shows, it will offer a number of smart filters (genre, price, ratings, and release year) to make browsing smoother and faster. It will let users know if a title is paid or free along with the service where users can watch/rent/buy/subscribe. We offer our own subscription bundles that you can check and subscribe to.
OTTplay now offers bundled subscription plans on the platform itself. If you buy one of those, you would be able to stream them directly on OTTplay. Otherwise, we redirect you to the platform where the content you wish to watch is available.
Ensure you have selected your language and genre preferences. You can let us know these and more in Profile. Rate more titles and add more titles to your watchlist to improve the system recommendations.
We try to keep our database updated at all times, be it OTTs offered in Premium packs or offered for recommendations. Please let us know what we are missing, and we will fix it asap.
This is applicable only if you choose to stream on OTTplay by purchasing one of our packs. Otherwise, registration is not mandatory for browsing movies/shows or for searching or getting recommendations. It will be required only if you want to sync your watchlist or likes across devices. Also, if you register, it will help us personalize your experience.
The providers sometimes remove content from their catalogue, and we try to keep our database updated at all times. Please let us know where we are wrong, and we will fix it asap.
The provider could have changed the price . We try to keep our database updated at all times. Please let us know where we are wrong, and we will fix it asap.
If you tried buying one of our bundled subscription plans and faced an issue, please write to our customer support team. If you tried buying an OTT by other means or an OTT that is not included in these plans, then we will not be able to help. Please contact the provider’s support for the same.
We aim at keeping the data error free but a few movies & shows get missed out . Please let us know what information is wrong, and we will fix it.